Refund Policy

Transparent and fair refund terms for LekhaPatra services

Last Updated: January 29, 2026

Overview

At LekhaPatra, we want you to be completely satisfied with our service. This Refund Policy outlines our terms regarding refunds and cancellations.

Try Risk-Free!

We offer a 7-day free trial at absolutely no cost. Test all features before committing to a paid subscription. No credit card required for the trial period.

Refund Scenarios

Free Trial Period

Our 7-day free trial is completely free of cost

FREE
  • No credit card required
  • Full access to all features
  • No obligation to continue
  • Can cancel anytime during trial
  • Zero charges applied

Monthly Subscriptions

All monthly subscription payments are non-refundable

NON-REFUNDABLE
  • No refunds on paid monthly plans
  • Service is provided immediately upon payment
  • You can cancel to prevent future charges
  • Access continues until end of billing period
  • No partial month refunds

Special Circumstances

Exceptions may be considered in rare cases

CASE-BY-CASE
  • Technical issues preventing service use
  • Billing errors or duplicate charges
  • Unauthorized charges
  • Must be reported within 7 days
  • Subject to verification and approval

Cancellation Policy

Anytime Cancellation

You can cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

  • You'll retain access until the end of your billing period
  • No future charges will be applied
  • Your data will be retained for 30 days for recovery
  • You can export your data before cancellation

Refund Request Process

If you believe you qualify for a refund under special circumstances, follow these steps:

1

Contact Support

Email us at info@lekhapatra.shop with your request

2

Provide Details

Include your account email, order ID, and reason for refund request

3

Review Process

Our team will review your request within 3-5 business days

4

Decision Notification

You'll receive an email with the decision and next steps

5

Refund Processing

If approved, refunds are processed within 7-10 business days

Important Notes

  • Payment Processing Time: Approved refunds take 7-10 business days to appear in your account, depending on your payment method and bank.
  • Chargebacks: If you initiate a chargeback without contacting us first, your account will be suspended pending investigation.
  • Promotional Discounts: Refunds are calculated based on the actual amount paid, not the original price if discounts were applied.
  • Legal Rights: This policy does not affect your statutory rights under Nepali consumer protection laws.